Black Pear continues to expand
Another month, another new recruit with technical support whizz Steve Reay coming aboard to help bolster our troubleshooting and customer care.
The number of patients on our records system has rocketed from 0 to 8.5 million since 2015 so our support team is growing to ensure clinicians continue to get the best from our products. With Wiltshire the latest to sign up to Black Pear’s Core Care Plans, bringing 470 thousand more patients onto our systems, Steve is vital in keeping our customers happy.
And we know he is more than a safe pair of hands in this department having worked with nearly all of us at different meditech companies over the past 20 years. Steve said: “I know a lot of the guys from when I worked with them at previous companies. I was 18 when I worked with one of them – now I’m 38.
That’s what’s exciting, we started on those with a handful of customers and saw them grow to have thousands. Now I’m with Black Pear I’m excited to see it take off; I’ve seen us do it before and now I can see us doing it again. That’s the outlook.
Steve has joined Tiff Hodkinson in our technical support team ensuring new customers are at ease with our systems and troubleshooting day-to-day issues.
Also, as a support worker it’s just so easy the way it’s laid out. It’s very simple, which means customers have fewer issues.